Re-pleating Service
Pleated garments will naturally change and soften with time and wear.
The pleats may also be affected by perspiration or contact with water.
To preserve their shape, we recommend keeping the garment away from water and having it professionally soft dry cleaned only. Do not wash, iron, or steam.
When not being worn, fitted tops and dresses are best stored gently rolled in their fabric pouch. Loose tops, dresses, skirts, and trousers should be hung on a hanger.
If the pleats become too soft or are lost over time, we offer a re-pleating service.
RE-PLEATING SERVICE
We will carefully remove the labels, wash and iron the garment, send it to our pleaters for re-pleating, and sew the labels back once the process is complete.
Please note that we do not provide a professional cleaning service. If your garment has any stains, please have it professionally cleaned before sending it to us.
Please allow 2 to 5 weeks from the time we receive your garment for it to be re-pleated and returned to you.
SHIPPING INSTRUCTIONS
Shipping costs to and from our studio are the customer's responsibility.
You are responsible for shipping your garment to us. The return shipping cost will be added at checkout, and we will take care of shipping the garment back to you once the re-pleating is complete.
When sending your garment to us, please follow these instructions:
1. Mark the package as follows:
"RETURN OF FRENCH MERCHANDISE FOR REPAIR"
Please include this:
- On the outside of the package.
- On the shipping documents provided by your carrier.
2. Declare a value of €5 per garment
Although the garment was originally made by us and is being returned for re-pleating, customs duties may still apply. Declaring a value of €5 helps avoid unnecessary customs charges.
3. Choose a carrier
We strongly recommend using your local postal service to send your garment.
Using other carriers may result in delays, customs fees, or brokerage fees, which may be charged to the customer.
Please make sure to obtain a tracking number and shipping insurance.
Azur is not responsible for lost or delayed packages during transit.
4. Send your garment to:
Azur
Lisa Favreau and Lisa Guedel-Dolle
23 rue d’Isoard
13001 Marseille
France
+33 6 18 90 25 72
contact@azur.world
RE-USE
RE-PLEAT
RE-CYCLE